Existing Booking FAQs
These answers cover eligible existing-flight Changes and traveller-requested Cancellations available through Flight Booking Center.
About the Service
Is Flight Booking Center an airline?
No. Flight Booking Center is an independent referral service, not an airline. Calls connect to an independent third-party booking provider.
Is this general airline customer service?
No. This service is intended for eligible existing-booking Changes and voluntary Cancellations. It is not general airline customer service.
Can I call 24/7?
Yes. Live-agent assistance for these services is available 24/7.
Do I have to complete a form before calling?
No. There is no website form to complete before the call.
What if I need to book a new flight instead?
If you have not booked the flight yet and want to arrange a new booking, use our New Flight Bookings service instead.
Flight Changes
What type of change can I call about?
You can call about eligible changes to an existing booking, including flight, travel-date, time and itinerary changes.
Can I understand the cost before agreeing to the change?
Applicable costs or other consequences can be explained before you decide whether to proceed.
Do I have to go ahead with the change after calling?
No. You can first discuss the requested change and understand what applies before deciding whether to proceed.
My airline already changed or delayed my flight. Is this the right service?
No. This service is for changes you want to request yourself. It is not intended for airline-caused changes, delays, cancellations or other disruption.
Flight Cancellations
What type of cancellation can I call about?
This service is for travellers who want to voluntarily cancel an eligible existing flight, ticket or reservation.
Can I ask about a possible refund or credit before cancelling?
Yes. The agent can explain the refund or credit implications that apply to the eligible booking before you decide whether to proceed.
A particular refund or credit outcome is not guaranteed.
Do I have to cancel after calling?
No. You can discuss the cancellation and understand what applies before deciding whether you want to proceed.
My airline cancelled my flight. Is this the right service?
No. This service is for traveller-requested voluntary cancellations. It is not intended for airline-caused cancellations, disruption claims or post-cancellation refund-status enquiries.
Before You Proceed
Does calling mean I have to complete the transaction?
No. You can discuss your request and understand what applies before deciding whether you want to proceed.
Flight Booking Center is an independent referral service, not an airline.
Calls connect to an independent third-party booking provider.