Booking a New Flight by Phone

It's a Conversation

You talk, someone listens, questions get answered as they come up. That's really the whole idea. Where you're going, when, who's coming with you. You explain it the way you'd tell a friend, not the way you'd fill out a form. For a lot of people, that's just a more natural way to start working through a new flight booking.

Why Call Instead of Click

A trip with flexible dates, a few preferences or details you're not sure how to phrase can be hard to fit neatly into an online form. On a call, you can just say what you mean, ask something if you're unsure about it, and talk through what matters to you as it comes up. And since there's nothing to fill out on our site beforehand, you can start with the call itself.

What Usually Comes Up

Calls vary, but these are the kinds of things people bring up:

• Departure point and destination
• Travel dates, and how flexible they are
• One-way or round-trip
• Number of travelers
• Preferred time of day
• Connections or layovers, if that matters to you
• Anything else specific to your trip

Not every preference can necessarily be worked out, but it's worth mentioning anything that's important to you.

Worth Thinking About Beforehand

A few minutes of thought before you dial can make the call go smoother:

• How much can your dates actually move, if at all?
• One-way, or round-trip?
• Who's traveling with you?
• What matters most on this trip: timing, convenience, something else?

You don't need firm answers going in. They're just useful to have somewhere in the back of your mind.

What This Call Is For

This page and call option are for starting a new flight booking.

If you already have an eligible booking and want to change it or voluntarily cancel it, use the relevant existing-booking service on this website.

This is not general airline customer service. Baggage, check-in, boarding passes, flight status and loyalty-programme matters are outside these services.