Frequently Asked Questions
Got questions before you call? Here are answers to the ones we hear most. If you're trying to sort out a flight you've already booked, skip down to "Existing Bookings" for the right direction.
Flight Booking Center is an independent referral website, not an airline. Calls connect to an independent third-party booking provider.
About Us
What is Flight Booking Center?
An independent flight-booking assistance and referral website. We connect travelers looking to make a new flight booking with an independent third-party booking provider, by phone.
Are you an airline?
No. We're not an airline, and we're not affiliated with one.
Is this an official airline website?
No. This is a separate, independent service, not any airline's official site or reservations system.
Is this airline customer service?
No. We're not airline customer service, and calls aren't handled by an airline's own support team. You're connected with an independent third-party booking provider focused specifically on new bookings.
What This Service Is For
What kind of booking is this for?
New flight bookings. Trips you haven't booked yet.
Is this for new bookings only?
Yes. It's built around new bookings and doesn't handle existing reservations.
What does "selected major U.S. airlines" mean?
It means the service covers new bookings involving a selection of major U.S. airlines. Specific details can be discussed on the call.
Does calling guarantee a particular flight, fare, or seat availability?
No. Nothing about a specific flight or fare is guaranteed ahead of time. That's all part of the conversation you have on the call.
How It Works
How does phone booking actually work?
You call, and you're connected with an independent third-party booking provider. From there, you describe your trip and talk through what you need directly with them.
Who am I actually talking to?
The independent third-party booking provider you're connected to, not Flight Booking Center directly.
Do I need to fill out anything on your site first?
No. There's no form to complete beforehand. You can just call.
What should I have ready before calling?
A rough idea of your destination, dates, whether it's one-way or round-trip, how many people are traveling, and anything else that matters to your trip.
What You Can Bring Up on the Call
Can I talk about my destination and dates?
Yes. That's a normal part of the call.
Can I talk about one-way vs. round-trip?
Yes, whichever applies to you.
Can I mention how many people are traveling?
Yes, that's useful to share.
Can I bring up preferences, like timing or connections?
Yes. General preferences like these can be part of the conversation, though not everything can necessarily be worked out.
Existing Bookings
Can I use this FAQ for a flight I already booked?
This FAQ page is focused on new flight bookings.
If you already have an eligible booking and want to change it or voluntarily cancel it, see our separate Existing Booking FAQs.
Can I change an existing flight through Flight Booking Center?
Flight Booking Center has a separate service for eligible existing-booking changes.
Can I voluntarily cancel an existing flight through Flight Booking Center?
Flight Booking Center has a separate service for traveller-requested cancellations of eligible existing flights, tickets or reservations.
What about baggage questions?
Baggage enquiries are outside the services offered through Flight Booking Center.
Can I check in or get a boarding pass through Flight Booking Center?
No. Check-in and boarding-pass services are outside the services offered through Flight Booking Center.
Can I check flight status here?
No. Flight-status enquiries are outside the services offered through Flight Booking Center.
What about loyalty-programme questions?
Airline loyalty-programme enquiries are outside the services offered through Flight Booking Center.